Customer Care, Order Management Specialist

Job Title : Customer Care, Order Management Specialist

Department : Customer Care

Position Overview:

The Order Management Specialist is a critical member of the European Customer Care team, reporting to the Order Management Function in Customer Care.  The primary role is to oversee and support customer order processing for EU markets for B2B and B2C channels.  Handling Order to Cash (OTC) queries, resolving issues and monitoring effectiveness of the Order Management processes within the B2B and B2C markets. The ideal candidate will have a demonstrated ability to understand multiple processes, while working in a customer focused role, as well as having excellent troubleshooting skills.
 

Responsibilities

• Responsible for ensuring accurate, timely processing of all customer orders across multiple EU countries with multiple varied processes.
• Report and qualify B2B complaint case data and ...