Customer Care Officer

The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.

Key responsibilities/What you do:

• Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
• Proactively handle complaints at the earliest.
• Follow communication/update expectations with clients, in accor...