Job Description

Customer Care Manager - SEAP

Contract Type

Fixed term

Country

CHINA

Location

Shanghai

Your opportunity

1. Leadership & People Development
2. Cross‑Functional Exposure
3. Strategic Impact on Customer Experience
4. Ownership of Key Business Metrics
5. Career Progression Opportunities
6. Skills Development

Your Mission

  • First
    point of entry for customers related to Technical issues
  • Collect and Filter customer calls, identify needs and answer or manage
    accordingly any technical request to ensure general support requests from
    customers are answered
  • Manage customers’ Field/Operational activities (under Services Calls),
    identifying needs and driving efficient and effective support, ensuring
    Customer satisfaction 
    •
  • Coordinate and follo...

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