Customer Care Manager

Contract Type: Permanent. Country: MEXICO. Location: Guadalajara.

Job Overview

Support Customer requests for emergencies, troubleshooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for technical problem solving and follow-up.

Main Responsibilities

• Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E standards to ensure general support requests from customers are answered.
• Issue Service Request for intervention and ensure follow-up with Planning team.
• Open and drive Non‑conformity through SINCRO until problem is solved and it is confirmed by customer.
• Follow and supp...