Job Description

Customer Care Manager

Location:

Bracknell, Berkshire, GB Kortrijk, BE

As a Customer Care Manager, you oversee the end-to-end performance of field service operations across the UKI and Nordics region. You ensure consistent service delivery while leading teams and supporting customer satisfaction. You contribute to operational efficiency, service performance, and collaboration with internal and external stakeholders to support business growth.


Key Responsibilities

  • Manage daily field service operations to ensure high-quality service delivery

  • Monitor performance using KPIs and dashboards

  • Ensure consistent service delivery across internal teams and external partners

  • Lead and develop a regional service team, including resource planning

  • Drive team capability through training and knowledge sharing

  • Collaborate with Operations, R&D, Product Manage...

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