Customer Care Manager

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables To achieve Spare part targets through dealers/distributors. • Governance of Spare part centre. • Identification of distributors. • Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development. • Scrutinize dealer’s financial health and do financial planning accordingly. • Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer) • Implementation of strategy/schemes for new product launch. • Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application. • Liaison with the Head CCM Farm Machinery and the dealers. • Management & training of field staff.Experience 1 – 5 years of relevant experience in Harvester’s and Implement business.Industry Preferred Qualifications General ...