Job Description

Customer Care Manager

Contract Type

Permanent

Country

Location

Almaty

Your opportunity

Sidel is looking for a Customer Care Manager, part of the ECA Service organization, for CCA based in Almaty. He/she will support Customer requests for emergencies, trouble shooting and technical assistance during equipment warranty and life cycle of the equipment in respect of HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until issue resolution with the help of technical experts from Product / Technical Support. He/she is a key role between Customer and Services Manager to develop relationships and trust toward Sidel.

Your Mission

  • Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E standard...

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