Customer Care Manager – Account Management, Security & Administration

Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle , our Team Lead.

What you’ll do

• Own client tickets end-to-end: Solve problems across chat, email, and occasional video calls for non-VIP clients in the French market.
• Dig into the details: Investigate account activity, company profiles, and transaction history to find the right answer, not just a quick one.
• Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.
• Partner with Product and Tech: Help resolve bugs and feature requests that need cross‑functional problem‑solving.
• Fix what’s broken around you...