Job Description

About the Role

:
  • The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    • Job Responsibilities:

  • Should be able to set the targets for the renewals based on the monthly portfolio
  • To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
  • Compliant Management- To identify & resolve the customers' complaints within the specific timelines
  • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • Should be able to analyse data and over the challengin...

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