Job Description

Account Management

  • Serve as the primary contact for assigned customer accounts.
  • Build and maintain strong, long-term relationships with customers via F2F interaction.
  • Understand customer needs, business goals, and challenges to provide appropriate solutions.
  • Conduct regular follow-ups and account reviews to ensure customer satisfaction.

    • Customer Retention

  • Monitor customer engagement to identify retention risks.
  • Proactively address concerns and resolve complaints to prevent churn.
  • Gather customer feedback and recommend improvements to services and processes.
  • Maintain high levels of customer satisfaction and loyalty.

    • Upselling& Cross-Selling

  • Identify opportunities to upsell additional products, services, or upgrades.

    • Customer Support & Administration

  • Respond to customer inquiries via phone, email, chat, or other channels.
  • Follow up on contract renewals, negotiate on ...

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