Job Description

Customer Communication

The core responsibilities for the job include the following:

  • Handle customer queries received through calls, emails, chats, and social media.
  • Respond promptly and professionally to ensure customer satisfaction.

Order And Complaint Handling

  • Assist customers with order status, returns, replacements, and delivery issues.
  • Raise complaint tickets for damaged, delayed, or missing orders.
  • Follow up with courier or marketplace teams until issue resolution.

Marketplace Support

  • Manage customer messages and feedback on Amazon, Flipkart, Meesho, Myntra, etc.
  • Maintain positive ratings by ensuring timely and polite responses.

Record Keeping

  • Maintain daily records of customer interactions and resolved complaints.
  • Share summary reports with ...

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