Customer Care Executive

As a Customer Care Executive at EaseMyTrip.com, you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences.

Key Responsibilities:

• Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations.
• Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions.
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