Job Description

Job Title: Customer Care Executive – Healthcare (Hospitality Background Preferred)

Location: Mumbai

Role Overview:

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:
  • Maintain accurate patient records & follow-ups
  • Handle patient inquiries, appointments & service coordination
  • • Deliver a warm, professional & empathetic patient experience
  • • Manage front desk interactions & patient flow
  • • Coordinate with medical & support teams for seamless service
  • • Address patient concerns, feedback & service recovery
  • • Ensure high standards of customer service aligned with healthcare protocols
  • • Support billing coordination & basic administrative tasks
Requirements:

• Experience in Hospitality / G...

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