Customer Care Executive

The role involves handling inbound customer interactions, resolving issues effectively, and ensuring a high level of customer satisfaction through consistent and quality support.

Roles and Responsibilities

• Handle inbound customer calls in a professional and timely manner
• Conduct follow-ups with customers to ensure complete resolution of queries or concerns
• Provide accurate and helpful support in line with company processes
• Maintain proper records of customer interactions and follow-up actions
• Ensure service quality standards are met on every interaction
• Contribute to overall customer satisfaction and retention goals

Preferred Candidate Profile

• Willingness to work in rotational shifts
• Customer-focused approach with a positive and service-oriented attitude
• Ability to manage multiple customer interactions efficiently