Customer Care Executive

Company Description

Auto Aid is an easy-to-use app connecting the vehicle owner and automotive service provider on a single platform in Bengaluru. The platform aims to provide a hassle-free journey and services for both parties involved.

Role Description

• Answer calls from customers in need of assistance
• Place calls to Car Workshops and introduce the Auto Aid solution
• Follow the procedure to input data into the admin portal
• Track the progress of ongoing service requests
• Communicate any problems, questions or concerns to supervisory staff
• Communicate respectfully and politely with customers & partners at all times

Qualifications

• Proficiency in at least 2 Indian languages is a must (Hindi & English).
• Basic MS Excel skills
• Strong attention to detail
• Positive attitude to serve customers well
• Excellent phone ...