Job Description

Who We Are

ABOUT ENOVIS™

What You'll Do

POSITION SUMMARY

The Customer Care Associate serves as a primary point of contact for customers through phone calls and email communications, handling inquiries, order-related requests, escalations, and customer service issues while ensuring a high level of customer satisfaction. Key responsibilities for this role will be handling backorder escalations, urgent issues that need to be corrected, pending orders outside of standard service level, price discrepancies and many different situations that require urgent attention. Overall, this position requires total customer satisfaction.

ESSENTIAL FUNCTIONS

  • Handle inbound and outbound customer calls, providing timely and accurate information regarding orders, products, pricing, and service inquiries.
  • Expand the relationships with the field by proposing alternative solutions when applicable.
  • Collabo...

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