Job Description
Customer Service Associate
As our Customer Service Associate you will love helping people on a daily basis, it’s in your DNA. Taking phone calls and responding to queries over an email will be at the core of your daily tasks, but it will be a rewarding day as the work you do helps transform the hearing experience of millions of people which will give you meaning.
More about the role:
Serve as the first point of contact for all inbound queries via phone, email and eStore.
Investigating, resolving or escalating all customer complaints in a timely fashion.
Developing a close working relationship with customers.
Working closely with and supporting the regional sales team to deliver exceptional customer experience
Processing consignment stock if required.
Making outbound calls regarding orders, repairs, new or...
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