Customer Care Assistant

CubePay is a Singapore‑headquartered digital payment technology company supporting merchants across the island. Since 2014, we have focused on providing reliable payment operations and practical, on‑site support in real merchant environments.

We are seeking a Customer Care Assistant to support customer enquiries, case coordination, and day‑to‑day operational processes.

This role is suited for someone patient, detail‑oriented, and responsible - comfortable handling customer interactions while managing a high volume of records, updates, and administrative tasks.

Key Responsibilities

• Attend to merchant enquiries via phone, email, and live chat
• Provide basic troubleshooting support for payment terminals
• Coordinate with field technicians for onsite service arrangements when required
• Update and maintain customer cases, job status, and service records ...