Job Description

Are you looking to start your career in customer service and make a meaningful impact on people's lives? Aira, a leading innovator in assistive technology, is seeking enthusiastic and compassionate individuals to join our Customer Care team. As a Customer Care Representative, you will play a crucial role in providing exceptional support to our users, who are blind or have low-vision, as they navigate their day-to-day activities using our innovative platform.

Responsibilities:

  • Customer Support: Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users. Provide guidance and assistance regards to billing, subscription plans, and any questions about Aira’s products and services.
  • Technical Troubleshooting: Assist users with technical issues related to the Aira app or equipment, ensuring a smooth and seamless experience during their interactions.
  • Training and Onboarding: Educate new users on how to effe...

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