Customer Care Agent

Customer Care Agent

Location: Okehampton

Employment: Permanent

Salary: £27,500 per annum

The Role

• Respond to day-to-day customer queries – inbound and outbound – through various customer contact channels, maintaining the high quality of responses that we maintain as a team.
• Support our subscription customers through their experience, giving them the best experience possible.
• Work within the team and with the Customer Care Manager to highlight key trends and share opportunities to improve the customer experience for customers.
• Proactive outbound calling activity that supports our customers when affected by changes to our range, issues with their orders or to help provide additional insight to other areas of the business as needed.
• Help to monitor and provide insight into how our customers are engaging with us through other channels including Trustpilot (service & product reviews) & any other ...