Customer Care Agent

LOCATION: Heathrow Airport

SHIFT PATTERN: Earliest start is 4am and finish could be 11 pm so candidates must be able to get to work for 4am and stay till 11pm (various shift patterns)

WORKING HOURS: 40 HOURS PER WEEK

PAY RATE: £ per hour

Purpose:

To assist passengers requiring assistance throughout their airport journey.

Key Responsibilities:

· Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

· Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

· Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

· Greet passengers always ask what assistance...