Customer Care Advisor with Dutch or German

Are you fluent in Dutch or German and passionate about providing outstanding customer experiences?

As a
Customer Service Representative
, you'll manage inbound service calls from Dutch or German customers, assisting them with everyday banking needs and ensuring a seamless, high-quality service experience.

Key Responsibilities

• Respond to customer inquiries in German or Dutch
• Provide clear information and basic troubleshooting
• Escalate issues when needed
• Maintain accurate records in the system
• Follow internal guidelines and service standards

Language Requirements

• Dutch: C2 or German C2
• English: B2 (for internal communication and training)

Preferred Experience

• Previous experience in a Contact Centre or Customer Service role is an advantage, ideally within banking, finance, or telecommunications.

Offer

• 6-month renewable contract
...