Job Description

Customer Care Advisor. Planner (Administrator)
Contract - Untill 31st December 2026 (Potential for extension or temp to perm)
Location - Belfast, BT15 3HN
Working hours - 7.5 hours a day (possibility to do overtime on Saturday)

Key Responsibilities

  • Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
  • Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
  • Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
  • Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
  • Process work order variations and arrange follow-up appointments where additional work is required.
  • Maintain accurate administrative records, update scheduling systems and ensure all documentation is compl...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Equans today.

    Submit Application