Job Description
Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract.
This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment.
The contract is 12 months.
The Customer Care Administrator Role
Working within the Customer Service team, responsibilities will include:
* Handling incoming customer enquiries via telephone and email
* Resolving customer queries efficiently and professionally at first point of contact where possible
* Managing customer complaints in a responsive and customer-focused manner
* Proactively contacting customers regarding delays or issues before complaints arise
* Following up customer cases and ensuring all communication is handled to a high standar...
This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment.
The contract is 12 months.
The Customer Care Administrator Role
Working within the Customer Service team, responsibilities will include:
* Handling incoming customer enquiries via telephone and email
* Resolving customer queries efficiently and professionally at first point of contact where possible
* Managing customer complaints in a responsive and customer-focused manner
* Proactively contacting customers regarding delays or issues before complaints arise
* Following up customer cases and ensuring all communication is handled to a high standar...
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