Customer Base Management Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The CBM Manager is responsible for crafting and executing strategies to grow value from the existing postpaid base through improved onboarding, engagement, retention, and monetization. This role leads the development of targeted, insight-driven programs that sustain customer satisfaction and maximize revenue per user. Serving as the internal advocate for the postpaid base, the CBM Manager ensures that lifecycle interventions are both commercially impactful and customer-centric.
Focus Areas:
- Develop and lead base management strategies tied to lifecycle stages (onboarding, engagement, retention, monetization)
- Translate data and insights into base-focused programs
- Coordinate with digital, channel, product, and CLM to ensure alig...