Customer & Arrears Coordinator

Role Summary

Located on the Isle of Wight to serve our immediate area and the southern counties, we seek a Customer & Arrears Coordinator to join our Resident Services Team to act as a key link betweenour EstatesResident ServicesTeamandour EstatesAccounts Team.

Arrears Management

• Manage and complete the arrears process in line with company procedures
• Handle all first-level communications relating to arrears (phone, email, andCRM tickets)
• Liaise with the Accounts team to interpret arrears reports and provide clear communication to residents
• Monitor timelines and ensure timely follow-up actions to minimise arrears and reduce delays
• Work closely with Portfolio Holders to support estate-related queries arising from arrears
• Assist in setting and managing timelines for resolving Resident Services issues linked to arrears

Customer Service & Communications

• Act as the first ...