Customer Advocate, Technical Support Role

Overview

The Customer Experience (CX) Advocate at RealPage is responsible for providing first-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage's property software and platforms.

Responsibilities

• Provide first-tier technical support to customers via phone, email, or chat.
• Troubleshoot and resolve basic issues related to RealPage products.
• Escalate complex issues to relevant support teams with detailed documentation.
• Guide customers through step-by-step solutions, ensuring clear communication.
• Maintain accurate records of customer interactions and resolutions in the ti...