Customer Advocate (Email Support-Work From Home)

Customer Advocate (Email Support-Work From Home)

Job Openings Customer Advocate (Email Support-Work From Home)

About the job Customer Advocate (Email Support-Work From Home)

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Customer Advocate is to provide solutions to clients concerns raised with clear and timely communication. CAs are skilled subject matter experts with which customers can rely on for answers. They are the first contact of clients for inquiries & concerns.

TASKS:

• Goal is to make clients experts of Sprout products by educating them through any type of customer engagement.
• Collaborate with different resources and teams in Sprout to solve client issues
• Follow a methodical escalation process.
• Work closely with both clients and the Sprout team to identify needs and provide solutions, and ensure that the clients are updated timely and accurately.
• Have scheduled calls to c...