Customer Advisor

What You Will Do

• Assist customers with their inquiries and concerns in English via phone, chat, or e-mail
• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Group culture both internally and externally
• Assist with ad hoc projects, as assigned

What We Are Looking For

• Good verbal and written English communication skills
• At least 2-years experience in customer care center; travel industry experience, preferred
• Has passion for helping and supporting others and gains sense of fulfillment from saving someone's day
• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented...