Job Description

Do you want to work with a company which is shaping the future of our global entertainment? 
Then you should apply to this great experience in Lisbon!
You would work in a fast-paced and high performing work environment with super colleagues.

Your responsibilities and impact as a Customer Advisor for Streaming Platform will be:

  • Answering incoming queries from customers via social media, email, chat and phone (70% written & 30% verbal support)

  • Supporting customers with questions regarding their subscriptions, invoicing or troubleshooting

  • Identifying issues and provide solutions 

  • Providing help with regards to software functionality

  • Ensuring high level of customer satisfaction 

  • Recording data in the CRM system

  • Providing ad-hoc support

  • Being a team player and participate in the success of the team and project


    • What’s in it for you?<...

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