Customer Advisor for Gigantti Oy

Overview

We are looking for energetic and solution-oriented customer advisors for our client Gigantti in a versatile customer service center. As a customer advisor, you will serve customers through multiple channels, including phone, chat, and email. Typical inquiries include product information, complaints, transportation and billing issues, as well as maintenance-related questions. Your task is to meet customers friendly and professionally, identify their needs, and ensure they receive the best possible solution for their situation. This role suits a person who enjoys problem-solving and can interact with different people in various situations. We especially value positivity, proactivity, an open-minded attitude, and motivation to learn new things. You will encounter both busy periods and challenging customer situations, so success requires calmness, resilience under pressure, and good situational awareness.