Customer Advisor

Your new company Join a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment. Your new role As a Customer Advisor, you will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally and efficiently.Your role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely an...