Customer Accounts Specialist

Location: Hybrid/Leatherhead

Salary: £33,608 - £38,958 per annum

Hours: 36 per week

Contract Type: Permanent

Are you ready to step into a role where you can make a genuine difference in people's lives. As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support.

You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.

In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empath...