Job Description
Position Responsibilities:
+ Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about account s receivable balances, billing, and payment options
+ Take payments over the phone securely and assist customers in understanding their payment options
+ Educate customers on the benefits of using self-service tools to manage their accounts independently
+ Provide clear and concise responses to customer concerns about open balances and billing discrepancies
+ Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution
+ Track and log customer interactions, payment processing, and resolutions in the company’s CRM system
+ Other duties as assigned
Required Education and Experience:
+ High School Diploma /General Education Diploma and 1 t...
+ Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about account s receivable balances, billing, and payment options
+ Take payments over the phone securely and assist customers in understanding their payment options
+ Educate customers on the benefits of using self-service tools to manage their accounts independently
+ Provide clear and concise responses to customer concerns about open balances and billing discrepancies
+ Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution
+ Track and log customer interactions, payment processing, and resolutions in the company’s CRM system
+ Other duties as assigned
Required Education and Experience:
+ High School Diploma /General Education Diploma and 1 t...
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