Customer Account Manager

Apply for the Customer Account Manager role at Clio .

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary

We are currently seeking a Customer Account Manager to join our Customer Success team. This role is for tenacious and driven individuals who are customer‑first naturals. It is designed to ensure maximum health for Clio customers throughout their lifecycle and may need additional help to maximize adoption and become a Clio promoter.

This role is available to candidates in Burnaby, Calgary or Toronto.

What you’ll work on

• Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, ...