Cust Svc Project Engineer

<p>The Project Engineer - Cust Svc position entails assisting in planning center-level reviews, analyzing operating performance against set targets, and developing productivity target revisions due to product, service, or technology changes. The Project Engineer - Cust Svc role also conducts time and methods development studies to establish standards for customer contact departments.<br><p><strong>Essential Functions</strong></p><ul><li>Develops call center procedures, workflow processes, work measurements impacting customer service worldwide. </li><li>Develop long range facility requirements using workload forecast and established productivity guidelines to determine size and locations of operations. </li><li>Develops procedures and work standards for call center network operations. </li><li>Provides productivity analysis and reports for all customer service activity. </li><li>Develops and ...