Job Description

Culture Coach

Culture Coach

Req ID#: 410577

Cairo, Cairo, Egypt, EG

Job Description:

Job Description – Communications Coach

Job Summary

A Communications Coach (also known as Foundation Skills Trainer) welcomes new hires to the company, orients them on the company’s policies and code of conduct, and prepares agents with the basic skills needed for the role of a customer service representative through a 4-day language and culture training program.

Job Responsibilities

Training Facilitation

  • Facilitates New Employee Orientation

  • Facilitates language and culture training Pronunciation
    Grammar and Vocabulary
    Discourse Competency
    Interactive Fluency
    US Culture and Customer Behavior

  • Ensures all trainees complete required Foundever courses

  • Coordinates schedule of orientation with guest HR speakers

  • Conducts coachi...

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