CTOC service Management Shift Leader

Job Description We are looking for someone who can lead by example while maintaining operational standards and process adherence in a fast-paced, SLA-driven environment. The role requires strong organisation, clear communication, and the confidence to coordinate engineers, manage client expectations, and ensure work is progressed from initial alert through to closure. Key Responsibilities Monitor client alarm systems (including SCADA, BMS and EkkoSense) and jeopardy manage faults to protect service uptime. Take end-to-end ownership of reactive work orders on a 24/7/365 basis. Raise, allocate, track and close work orders within CAFM systems in line with SLAs and priorities. Act as the central point of contact for Power & Environment alarms and service requests, prioritising by risk and impact. Coordinate and allocate work to engineers, providing clear instructions and escalating issues as required. Communicate effectively with clients on progress, delays and issues, managing complaints ...