CSR Supervisor

Role Purpose

We are seeking a high-performing Customer Service Supervisor with proven expertise in domestic freight forwarding to lead a customer service team that delivers exceptional customer experience, operational precision, and effective problem resolution. This role applies a competency-based approach, focusing on demonstrated skills, behaviors, and results rather than tenure alone.

Core Competencies Required

1. Expert Workforce & Leadership Capability

• Demonstrated ability to lead, coach, and develop an expert CSR team
• Strong competency in performance management, mentoring, and skills transfer
• Ability to set clear service standards, KPIs, and accountability frameworks
• Leads by example in professionalism, discipline, and customer focus

2. Exceptional Customer Service Excellence

• Proven track record of delivering high customer satisfaction in a freight or logistics environment
• Strong co...