CSR - Spanish Bilingual (Remote)

Job Title: CSR - Spanish Bilingual

About the Client:

ISA cloud‑based fintech/payment software company that provides payment plan and payment management solutions for businesses. Its not a bank or a lending institution — instead, it enables companies (especially healthcare providers like veterinary clinics, dental offices, etc.) to offer customers flexible, no credit‑check, no interest payment plans while still getting paid in full.

Overview:

The Customer Service Representative (CSR) - Spanish Bilingual plays a key role in supporting client's customers and account holders through timely communication, accurate documentation, and consistent follow‑through. This role requires strong phone and text communication skills, a high level of organization, and the ability to manage delinquent accounts with professionalism and empathy.

Responsibilities

• Daily Communication Targets
  • Manage and respond to incoming text messag...