Job Description
About the role
DXC Technology is seeking a dedicated CSR/ Non-Voice Email and Chat Support Representative to join our growing team in Angono Rizal. This is a full-time position that involves providing exceptional customer service through email and online chat channels. As an integral part of our customer service operations, you will play a crucial role in ensuring our clients receive prompt and effective support.
What you'll be doing
- Responding to customer inquiries and resolving issues via email and online chat in a timely and professional manner
- Providing accurate information and guidance to customers on a wide range of products and services
- Escalating complex queries to the appropriate teams or subject matter experts as needed
- Maintaining detailed records of all customer interactions and following up as required
- Contributing to the continuous improvement of our customer service processes and procedures
- Adher...
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