Csr for Us Based Answering Service - (Permanent Wfh) (México)

Job Duties

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Fluent in English and Spanish both verbal and written.
• Two or more years of BPO experience in a voice role
• Customer support experience preferred but not required
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively

Requirements

• Complete office setup with a quiet workspace. Owns a laptop, or PC with sufficient specs. (Windows only, Intel i5, 8th gen and up) MAC devi...