Csr Fire Detection

**Job Description**:**What will you do?
**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?
****Order Processing**- Order input in the system (different order types)- Incoming calls management- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required.
(Salesforce / Lawson)- Send customer receipt confirmation of complaint.
- Follow up and coordinate internally on ...