CSR - Customer Service Representative

Overview

Who We Are:
At Brazilian Canadian Coffee Co. Ltd., we are passionate about crafting exceptional coffee. As a specialty coffee roasting company, we take pride in sourcing the finest beans and providing an outstanding experience for our customers — from the first sip to the last. For over 50 years, we've been proudly supplying coffee to restaurants, cafés, foodservice operators, grocers, and direct consumers across Canada. We're now looking for a detail-oriented and personable Customer Service Representative to join our team and help us build even stronger connections with our customers.

What You'll Be Doing:
You'll be responsible for making sure our customers have a smooth and positive experience from order to delivery. If you enjoy chatting with people, solving problems, and keeping things running behind the scenes, this role could be a great fit.

Responsibilities:

• Taking and processing customer orders by phone, email, and online platf...