CSR Coordinator

Position Summary

The Customer Service Coordinator works with customers to find what they need, answer questions, creates solutions and ensures a smooth and quick sales process via face-to-face, calls, email and fax customer interactions. Handles customer issues including warranties and returns. Helps the branch build its sales by maintaining house accounts through active dealer communication of new product launches, sales and discounts via outbound calls and in-house counter discussions. Partners with regional territory sales managers and others to help drive territory coverage and maintain positive dealer relationships. Provides leadership, training and guidance among the CSRs and clerks at the branch to deliver exceptional customer service and safe work practices. Works closely with the Branch Manager to ensure the branch store meets new business plans and processes for sales, warranties, shipping and housekeeping. Reports to the Branch Manager / Supervisor, Customer ...