CSR, Business Support

JOB SUMMARY:

The employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation.

KEY ACCOUNTABILITIES:

• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries

• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary

• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments

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