CSM Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: ServiceNow CSM Developer

Type: Contract (Pan India)

Role Summary

Build and enhance Customer Service Management solutions for external customer support operations.

Key Responsibilities

• Configure Case Management, accounts, and contacts


• Implement entitlement-based SLAs


• Customize Agent Workspace and Customer Portal


• Automate case routing and escalation


• Support omni-channel case intake

Required Skills

• CSM Case Management


• Service Portal / Workspace


• SLAs &...