CSM Analyst MX

The Customer Success Manager will be responsible for our SMB market customers, with the goal of offering scalable strategies to ensure customer success through the use of our Blip products.

As a CSM, you will be responsible for building relationships with customers, understanding their needs, and guiding the strategies that will drive their success in adoption and continuity processes.

The main responsibilities you will have are:

• Establish and maintain strong relationships with customers, becoming a trusted point of contact.
• Gain a deep understanding of customers' goals and challenges, anticipating their needs through data.
• Onboarding process:
• Design and implement effective onboarding processes so that customers can use our products in the best possible way.
• Collaborate with internal teams to promote a positive experience throughout the continuous process.
• Continuous process: Developing customer suc...