Job Description
Description
We are looking for a fluent Norwegian and English speaking Team Manager, available to work in Edinburgh, United Kingdom.
The number one priority for this role is to ensure that associates are supported to deliver a world class customer experience. A Team Manager sets the vision and culture of their team by creating individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions.
Key job responsibilities
In this role, you will be managing a team of up to 20 bilingual (Norwegian/English) Customer Service Associates and be responsible for the overall performance and operational delivery of your team.
Key responsibilities include:
- Full operational ownership: quality assurance, productivity management, and people performance
- Conducting coaching sessions, contact audits, and quality assessments in Norwegian to ensure ser...
We are looking for a fluent Norwegian and English speaking Team Manager, available to work in Edinburgh, United Kingdom.
The number one priority for this role is to ensure that associates are supported to deliver a world class customer experience. A Team Manager sets the vision and culture of their team by creating individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions.
Key job responsibilities
In this role, you will be managing a team of up to 20 bilingual (Norwegian/English) Customer Service Associates and be responsible for the overall performance and operational delivery of your team.
Key responsibilities include:
- Full operational ownership: quality assurance, productivity management, and people performance
- Conducting coaching sessions, contact audits, and quality assessments in Norwegian to ensure ser...
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