Job Description

CS Content Specialist

Department: Customer Service Operational Excellence

Employment Type: Full Time

Location: Pakistan


Description

We're building a Content Design function from scratch and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. 

Key Responsibilities

  • Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
  • Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
  • Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. 
  • Help evolve content guidelines and sta...

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